A guy came round, drilled holes etc and web/tv/phone all up and running same day. The 3. Click on the “Upstream” tab, copy the text and paste into your reply. . Could you check my router stats. . I have intermittent service drops and modem resets. I set up a BQM last night and the results are unsurprising. I phoned VM Support and they asked me to reset my HUB 3. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Faults or Outage. 1 38 256 qam 1 2 147000000 7. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. Overall ds levels are quite low, 2. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. 0 RCS Partial Service/SYNC Timing Synchronization failure. Restarting the router does nothing, and the errors happen at varying frequencies, from once every few days to 5-6 times a day, which. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. . This affects devices which are connected via WiFi and ethernet,. I called the service team and was told to "let it settle", as if I was baking a cake. Can you let me know what the next steps are please. Downstream channels 12 and 13 particularly affected. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Options. . NickRaske. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. Tudor. According to my broadband monitor (I was away for the long weekend) the inter. QuickStart, set up and connections. This all started happening approx. Unusual Data on my Virgin Media Hub. 4 40 256 qam 5 6 1. 3 3756 6376 4 Locked 40. 3 3669 6203 5 Locked 40. VM will not dispatch any technicians while an area fault exists. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 0. The upstream stats aren't great and the 23. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. Multiple hub 3 restarts. Hopefully someone can suggest a course of action. . I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. This is extremely aggravating especially when doing things that require constant use of decent. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. 0; 13/03/2022 22:54:55 Warning!. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. 1;CM. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I have to restart my modem 1-15 times a day. Re: Outages, Packet Loss, Slow Speed. Cheers. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. I called Comcast and they sent a refresh signal but the issue remains. I've reset the modem and unplugged/replugged the cables. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". Im having an issue where my modem randomly restarts. Check for local issues again on 0800 561 0061. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. . Tuning in. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. The statuses listed show the connection state of the cable modem. The BQM also shows alot of packet loss (red bits). Disconnect all the connections and reconnect to be sure. err nrd [13437]: estimatorDot11kIterateCB. Select all the text (Ctrl-A if using a keyboard), copy it. 100. 168. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. ^Martin. Hey @WillMcGregor, thanks for reaching out to us. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. 1 40 256 qam 2 3 155000000 6. 1;CM-VER=3. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. . I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. i have rebooted all the kit. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. But your BQM is difficult to interpret. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. 3 weeks ago. I have checked both the online fault checker and the phone one T. They are used by your service provider to evaluate the operation of the cable modem. At 12:48 I had a call telling me that the engineer. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. intermittent outages. I’ve either got a good service or no service. 1 modem mode. 4 REPLIES. We have on-going issues since beginning of November 2022 which, coincidentally, was when we had our Volt speed upgrade to 125Mbs from 100Mbs. Reply. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. There are none in my area. 0. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. Etherne. My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. Thanks for the reply. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. Tuning in. Options. LAN login Success; 01/01/1970 00:01:35. Hi . I always check the Virgin Media service status but there are never any outages in our area at the time. Techs have replaced my hub3 with another hub. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. I have been running EMCO ping monitor with several Hosts. CM restarted itself while I was at home during the day on Tuesday 8th. 38 UPLOAD Mbps 1. Past few weeks now my internet connection just drops out. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. . We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. . Serious Internet Issues. Was told that the "20" was shared between all devices. VM very slow on reaction and underestimate the situation. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. Probably in the green boxes (some areas grey) in the road. It is happening several times a day, and is not related to any particular time or internet activity (just random). Using my own router with the Hub3 acting as modem mode. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. 1;CM-VER=3. For the last month we are experiencing broadband outages and drops everyday. Click on the “> Check router status” button. Here's the current status of my modem Everything seems to be working okay, and the uncorrectables have stopped for the most part. 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I am including the logs as well as the BBM stats. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. RCS Partial Service;CM-MAC=4**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. 0 which is operating in 'modem mode'. and tells you of more local issues and fix estimates, down to street cab/ postcode level. Been having connection Issues for about 6 Months now. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. 1. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. I've restarted the router, and everything - 5073919So I have already had VM techs out twice. Wireless is about 260 Down and 26 Up in the same room. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. called VM and the automated system said they needed to send a signal to the kit, did. and tells you. - wired I have made sure all connections are finger tight. You could s etup a Broadband Quality Monitor. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. . 2016-11-16 11:56:51. I'd appreciate any assistance. Problem is with wifi and wired and has been getting worse over the past few days. Joining in. When the internet connection drops, modem reboots and internet access is then restored. I've reset the modem and unplugged/replugged the cables. Been having issues with my Internet for 4 weeks now. 100. No spitters or any other device in the line. Nightly dropouts, WiFi and Ethernet, Hub 3. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. Joining in. But a loose connection anywhere between your Hub and the street box would allow noise in. 4. 45 My normal upload. Hello, I'm getting terrible ping spikes and multiple errors in the log. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Damaged Wall socket. Hello, I'm getting terrible ping spikes and multiple errors in the log. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. I've seen other posts here and they post there. Rebooted the hub3, switched cables, removed devices etc still the same issue. QuickStart, set up and connections. I even know every word to the call centre because I have had to call that many times. 72. Downstream tab: I restarted my hub. Still having the same issues. Tudor. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Equipment is below. Hello, I recently got connected with Virgin Media broadband. Cable modem continued to funciton. I took those pictures from PingPlotter. 0 with Pin at the back of it. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. on 30-05-2022 15:27. 2. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. 1 modem mode. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. 3 40 256 qam 4 5 171000000 6. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. 0; 0 Kudos Reply. We've tried rebooting the router and checked router cables. on 16-03-2023 18:05. 2. I've tried splitting the 2. For immediate assistance, check out the Xfinity Assistant. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. A quick follow-up. They even ran a new line to my house. I have looked through the logs and have seen thousands of Pre and Post RS errors. . hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. Superstar. Hardware Version: V1. The numbers vary between 0. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. It monitors your connection 24/7 and provides diagnosis of any. Daily Intermittent Disconnects. 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. I'm getting to the end of my rope with the tech service support I have so far received. Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables in our and adjoining streets as part of an upgrade in the area. Disconnect all the connections and reconnect to be sure. It monitors your connection 24/7 and provides diagnosis of any. . My internet connection drops almost every day. connected via a cable. #1 · Jul 15, 2012. Internet Still Randomly Disconnecting After Engineer Visit. RCS Partial Service;CM-MAC. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. 2 weeks ago when Virgin were doing work in the area. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Yet my internet is still dropping. Ok, so for at least the past day or 2, I have been having severe internet issues. SpeedThanks. Engineer was out today and replaced the Hub 3. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. Please can you look into this? Network Log Time Priority Description 13/04/2023 10:46 Warning! RCS Partial Service;CM-MAC= 13/04/2023 19:34 Warning. on 18-09-2021 10:22. called VM and the automated system said they needed to send a signal to the kit, did. 70-5 Mbps download speed, paying for 50 Mbps. Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. on 15-06-2023 17:04. on 04-05-2023 11:40. For the past couple of weeks our internet has kept cutting out, multiple times an hour, sometimes for seconds and sometimes for a few - 5043670Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. 3 consecutive days of full service outage. notice. 0 with a new Hub 3. It ended up being a signal problem from one of the local substations. I used to run our Hub 2 in modem mode over the WFH period for some comms kit. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. The drops usually last less than 1 minute but can range up to 2 or 3 mins. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. . Hello, Connection has been a bit iffy this week (which is unusual). I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. I'm tired of calling customer service to be told "your modem is. Options. However my WIFI and Ethernet both disconnect constantly. And when it does lose synch, that loss of one or more channels becomes a "partial service". Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. 3 4094 6412 3 Locked 40. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. So I'm one month into being a Virgin customer, speeds are amazing compared to my previous supply but my connection is definitely not consistent. Etherne. ARRIS SURFboard SB6190 DOCSIS 3. . If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. I contacted Virgin by phone, but really got zero info. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. Options. Options. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. called VM and the automated system said they needed to send a signal to the kit, did. 0 hub seems also to have very low range since I get only about 20 Mbps on. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. We would like to show you a description here but the site won’t allow us. Dave. That happened twice. Ranging from 4 maps to 45 mbps. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. SYNC Timing Synchronization failure - Loss of Sync. Hi All, first post here, and its for syc timing errors. Please do let us know how the visit - 5416932RCS Partial Service . Previously with NTL, Virgin Net, Cabletel, Cable Online. I called up Virgin support line who paid no attention to. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Click on the “Networking” tab. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. I. on 24-08-2022 11:48. You can check our Service Status Checker or. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. 1 modem mode. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. This all started happening approx. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Ever since then, I've had repeated issues with the broadband dropping / becoming non. 2 weeks ago. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. 11-01-2023 16:00 - edited 11-01-2023 16:08. . . Open a web browser and go to 192. This makes work from home almost impossible, and my leisure time is. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. still getting the same issue. 3: Your broadband connection is ready. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. . I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. this issues started a few days ago , the internet was cutting out and then coming back. No spitters or any other device in the line. 1. I contacted them through complaints, they responded a. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. this issues started a few days ago , the internet was cutting out and then coming back. Netflix keeps loading. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Currently I am facing what is deemed as a "service disconnection" for the past 50mins or so based on their checking tool. Then switch the Hub back on and leave ~5 minutes. mdc999. VM Support will see the signal to your Hub needs fixing. 0. 39. My latency is 11ms and packet loss is 0. ANY packet loss while gaming causes rubber banding and disconnections. I've tried splitting the 2. As per the title, wifi is fine. I need to look at new options as its effecting my work with currently working from home. 5 29 256 qam 14 6 251000000 -4. . Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. Now that the maintenance is done I'm having intermittent drop outs and lag. Notice atom errors. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. Any ideas please? Wireless (On (2. 1;CM-VER=3. and tells you of more local issues down to street cab/ postcode level. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. Hello everyone. I had Comcast come out 3 times to check my line. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. Warning! RCS. on 30-06-2022 14:21. Tudor. net using a wired connection. Patiently looking forward to a FTTP choice in my area. 0;. There was a storm a couple of months ago which knocked out old cable boxes. 4: The temperature of your Hub 3. Firmware Version: 1. (see bqm below). The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. still getting the same issue. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. 331000000. Re: 1. It began with significantly more violent packet loss, hourly outages etc. Hello, Connection has been a bit iffy this week (which is unusual). 16 posts · Joined 2012. Or dial 611 from your Virgin Plus phone. The basics out of the way first: Superhub 3, modem mode. Would it be possible to look into this for me, thanks.